Refund policy
At EDUVOXY ("we," "us," or "our"), we strive to provide the highest quality educational services. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which we will issue refunds for our online training and certification programs.
Eligibility for Refunds To be eligible for a refund, you must request it within 4 days of the purchase date. Refund requests made after this period will not be considered.
Conditions for Refunds Refunds will only be issued under the following conditions:
The course or program content was not accessed.
Technical issues with our platform prevented you from accessing the course or program.
The course or program content significantly deviated from its description.
Non-Refundable Items The following items are non-refundable:
Any courses or programs that have been partially or fully completed.
Downloadable materials, e-books, and other digital products.
Subscription fees after the subscription period have started.
2. Requesting a Refund
To request a refund, please follow these steps:
Contact Us: Email us at support@eduvoxy.com with your refund request. Include your name, the course or program name, and the reason for the refund request.
Verification: Our support team will verify your request and may ask for additional information to process your refund.
Approval: If your refund request meets the eligibility criteria, we will approve it and process the refund.
3. Refund Processing Time
Once your refund is approved, we will process it within 7 business days. The refund will be issued using the original payment method used during the purchase. Depending on your payment provider, the refund may take additional time to appear on your account statement.
4. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy periodically for any changes. Your continued use of our services after posting changes constitutes your acceptance of such changes.
5. Contact Us
If you have any questions about this Refund Policy
